If you are not satisfied with the quality of our flowers, please call us at 310-873-3137 or email us at firstname.lastname@example.org with your order number and the problem you are seeing. It's important that you contact us within 24 hours of your delivery so we can rectify the situation - either by replacing the product in time for your event or issuing a refund. We may ask that you send us a photo of the flowers that are not to your satisfaction so we can examine the underlying issue. Our team of flower experts can see if it's just an issue with the flowers being "young" and will take another day to open, or truly flowers that need to be replaced or refunded.
We take a lot of care to source and package the best flowers in the world for you. In the unlikely event your flowers are below our quality standards, we will overnight a replacement for you at no extra cost. Please contact us at 310-873-3137 or email us at email@example.com within 24 hours of delivery.
To be eligible for a refund, your unused flowers and vases must be returned and in the same condition that you received it. It must be postmarked before your wedding in order to be eligible.
To return your product, you should mail your product to:
Your total refund will be the market value of the stems you send back to us and the price of the vases net deductions. If extra complimentary flowers were sent to you, those are not eligible for a refund.
- Shipping charges are not refundable. If shipping was waived, actual costs will be deducted from your refund.
- You will be responsible for the cost of shipping the items to us. If more convenient, we can send a return label for you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
It may take up to 2 weeks for your refund to be posted depending on your payment processor. Check with your bank or credit card company to see if there are any pending transactions, then contact us at firstname.lastname@example.org for further support.